Frequently Asked Questions

PRODUCT

We are a proud Malaysian brand reinventing oral care by offering a natural formulation made of high quality, natural ingredients to safely whiten and polish teeth, remove stain, detoxify mouth and keep breath fresh without any risk whatsoever from harmful chemicals or additives.

Our products are locally made... formulated and manufactured right here in Malaysia and our proprietary formulation is patented.

CHACOLOGY brand is owned by Asia Natural Essentials Sdn Bhd (877728-D) based in Kuala Lumpur, Malaysia.  


Our very first product is a high quality thick treatment paste that is uniquely formulated with scientists, made of the most effective natural ingredients known to brighten and whiten teeth naturally.

It acts like a Mask and Scrub for teeth designed to effectively remove stains on the surface of teeth.

Adding various healing ingredients helps soothes sensitive gums and polishes teeth gently without harming or eroding teeth enamel.

It is especially effective in removing stains on surface of teeth caused by coffee, tea, wine, tobacco, food colouring, etc. 

Yes, it is manufactured at a GMP certified factory. It is registered and approved to be sold/distributed to the public by Malaysia Ministry of Health (KKM).

Products have been tested and classified SAFE to use by the National Pharmaceutical Regulatory Agency at Malaysia Ministry of Health (KKM). Notification details: NOT 190900447K.

 

Our Treatment Paste is not like regular toothpaste. It is like a MASK and SCRUB for teeth.

It is strong and concentrated, designed to specifically remove stubborn stains that normal toothpaste can't remove.

Bamboo Charcoal and Activated Charcoal are super detoxifying agents and on its own are strong strong harsh compounds. Even though we use only a small percentage of it in our formulation and combine with other soothing agents like Coconut Oil, Clove Oil, Vitamin C and others, it can still be strong in certain individuals.

So, only use as directed and intended (a pea-sized amount) daily at first to polish off tough accumulated stains on surface of teeth then you can reduce to alternate days or 2 - 3 times a week for maintenance.


Use daily at first to polish off tough accumulated stains on surface of teeth then you can reduce to alternate days or 2 - 3 times a week for maintenance.

There is no limit on how long you can use. People use it as a short-term treatment to get themselves party ready while others use it to maintain their pearly whiteness teeth and general mouth health on a more long-term basis.


The unique combo of the two main ingredients – Bamboo Charcoal and Activated Coconut Charcoal - binds with rough parts on our teeth, usually surface stains and plaque, making it easier to remove the tough yellow substances. Once the charcoal has been given enough time to stick to our teeth, it can be removed and takes the plaque, food particles and surface stains with it.

This is how it succeeds in it removing tough stains on teeth effectively. It polishes teeth, removes stain without harming the enamel and cleans mouth leaving it feeling extra fresh and clean.

Your teeth will gradually start to regain it’s original brighter and whiter shade once the tough stains are removed bit by bit

Only NATURAL ingredients that heals!

Bamboo Charcoal, Activated Coconut Charcoal, Virgin Coconut Oil, Clove Oil, Mint Oil, Vitamin C and more good stuff that the paste gentle yet miraculous!

List of ingredients can be viewed at the Shop section.

Use daily at first to polish off tough accumulated stains on surface of teeth then you can reduce to alternate days or 2 - 3 times a week for maintenance.

Use ONCE a day ONLY - at NIGHT.

Squeeze a pea-sized amount onto wet toothbrush.

Brush teeth, tongue and mouth for 2 minutes.

Rinse well.



Since the paste contains only natural ingredients, in general it does take longer to see results even when used diligently as compared to a product with chemical/bleaching ingredients in it.

Teeth will still look yellowish (and not necessarily bleached-looking white) because most humans are born with natural yellowish teeth, but it will become much brighter as the unnecessary tough stains on the surface of teeth are gradually removed making our teeth look naturally whiter and feel cleaner.

Our human bodies are very different from each other and so is our teeth enamel. Some people have stains that can be easily removed and some people have much tougher & stubborn stains from years of accumulation on the surface of teeth.

That is why some of our customers start seeing results just after a few days of brushing their teeth with our Natural Tooth Polish while others take much longer (like months) to see results because their stains are much thicker and harder to remove.

You can see the different result timelines here: https://www.chacology.com/pages/results

We recommend using for 1 to 2 months and see if you like the results. It’s completely up to you as everybody’s teeth and the thickness/toughness of yellow stain on teeth are so different. 


No but only if used as directed and intended (directions published on product label and website). 

Bamboo charcoal and activated charcoal are super detoxifying agents and on its own are strong strong harsh compounds. Even though we use only a small percentage of it in our formulation and combine with other soothing agents like coconut oil, clove oil, Vitamin C and others, it can still be strong in certain individuals.

Clove Oil and Vitamin C in it are key healing ingredients that helps heal teeth and gums that have already been eroded and harmed by past chemical oral care treatments.

Use daily at first to polish off tough accumulated stains on surface of teeth then you can reduce to alternate days or 2 - 3 times a week for maintenance.


If you are experiencing these symptoms, this is a possible side-effect of using too much of the concentrated paste.

Bamboo Charcoal and Activated Charcoal are super detoxifying agents and on its own are strong strong harsh compounds. Even though we use only a certain percentage of it in our formulation and combine with other soothing agents like Coconut Oil, Clove Oil, Vitamin C and others, it can still be strong in certain individuals.

Reduce the amount further and use on alternate days or 2-3 times a week instead of daily.

All human bodies are different, so different individuals react to the product differently. 

We highly suggest to have a look through our Safety & Allergy Guidelines https://www.chacology.com/pages/safety-allergy-guidelines for more details before deciding to try our product.


SHIPPING/DELIVERY

The demand for our product has exceeded our expectations and our stock is taking much longer to manufacture because some of our natural ingredients are from overseas.With the current pandemic challenges and border restrictions, some foreign suppliers have had difficulties supplying the raw ingredients on time which forces us to produce less units than usual which is why we get sold out quite fast these past few months.

So, for the next few months (possibly till RMCO is lifted) we will be taking Pre-Orders so that customers can still pre-order the next batch of stock before it runs out again and new shipment dates will be updated on our website every month.

The current Pre-Order items estimated shipping date: END OF OCTOBER (31/10/2020).

However, if our manufacturer manages to release some stock sooner, we will start shipping much earlier than stated date.

 

You can order online here OR purchase offline at retail shops listed under SHOP.

Currently we accept online order to shipping addresses in Malaysia.

All prices on our website do not include courier/delivery charges. Courier/delivery charges will automatically be added during checkout.

The shipping/courier/delivery charge is flat fee of RM5 within Malaysia.


When stock is available, Pre-Orders are processed in batches (first buy, first serve basis) and picked up by courier service by 5pm, Monday to Friday.

Orders received on Friday (after 12pm), Saturday and Sunday will be processed on Monday.

We try hardest to deliver your items within the delivery period. An email with the tracking number details will be sent once the order has been processed. 

Your order/package should arrive:

West Malaysia: within 2 to 4 working days via Ninja Van or DHL eCommerce.East Malaysia: within 4 to 6 working days via Ninja Van or DHL eCommerce.

(Working days are Monday-Friday ; Public holidays excluded)

Please note that estimated delivery times are to be used as a guide only and commences form the date of dispatch.

We will not be responsible for any delays caused by destination clearance process.

If there are custom duties and/or any taxes to be paid for the order, the buyer agrees to bear all cost(s) and will pay the cost(s) directly to the respective customs.

In the rare event that your item does not arrive, please contact us via our Contact Us section of this website.


The courier service may try to deliver your item up to 2 times,

If nobody is around to receive
the item at the 1st attempt of delivery, courier service will call customer to arrange re-delivery.

If calls from courier service are not answered and 2nd re-delivery fails, item will be returned to our warehouse and you will be charged a courier/delivery charges fee for 3rd re-delivery.

If you put the wrong delivery address, you need to email us within 30 minutes of the purchase following the instructions on your order confirmation. We cannot guarantee the changes will go through.

Best to ensure you review all the contact details of your order correctly before confirming your purchase. 

 

Return/Refund/Cancellation

We cannot always guarantee 100% that it will be cancelled when you request a cancellation. We physically cannot cancel orders after 30 minutes of you placing your order.

Best to ensure you review your order correctly before confirming your purchase. 


Our return policy last for 30 days from date of purchase. If you need to return, please send us a request via our Contact Us page. Please include your order number, your full name, shipping address and reason for return/refund and we will do our best to accommodate you.


If 30 days has passed by since your purchase, we can’t offer you any refund or exchange. You can only ever get refund when your CHACOLOGY products have not been opened or used in any way and you return it to us via the address, which we will provide you upon request.

We can never refund you if your products have been opened under any circumstances. We are also unable to give refunds on order where incorrect addresses have been given.

Please note that this is NOT a money back guarantee product.

Please note that CHACOLOGY products bought during sale period at discounted/sale price are not refundable/returnable.


At CHACOLOGY we are aware, that all information collected on our website must always be transferred securely, stored safely and will not be given out to third parties.

If you are shopping on the Internet, cookies will be stored on your computer. Cookies are used for generating different kinds of statistics about the use of our website, but you will always remain anonymous when shopping with us. 

Please Contact Us if you have any other Q's, we'll respond as soon as possible.