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FAQs

We have the answers to ALL of your questions!

We are a proud Malaysian brand reinventing oral care by offering a natural formulation made of high quality, natural ingredients to safely whiten and polish teeth, remove stain, detoxify mouth and keep breath fresh without any risk whatsoever from harmful chemicals or additives.

Our main focus is creating a range of innovative natural teeth whitening products - INTENSE WHITENING SOLUTIONand GENTLE WHITENING SOLUTION- to cater to the different types of teeth & gum conditions so that everyone can enjoy the natural teeth whitening benefits.

Our products are formulated and manufactured (GMP certified factory) in Malaysia. All of our products are registered and approved for to be sold by Ministry of Health Malaysia (KKM)

Our brand CHACOLOGY is a registered trademark and our proprietary formulation is patented.

CHACOLOGY brand is owned by Asia Natural Essentials Sdn Bhd (877728-D) based in Kuala Lumpur, Malaysia.  

We formulated 2 types of Natural Teeth Whitening Solutions:

1. Natural Tooth Polish - Intense Whitening Solution

2. Natural Toothpaste - Gentle Whitening Solution

Our products are formulated with scientists at UPM and tested by dentists - designed to help remove stains on the SURFACE of teeth (EXTRINSIC staining).

ALL of our products contain Charcoal and Virgin Coconut Oil which are the key ingredients for brightening/whitening and detoxing. 


Natural Tooth Polish (Intense Whitening Solution) 

Designed to remove tough, stubborn stains like coffee, tea, wine, tobacco stains.
Fluoride-free TREATMENT paste that acts like a Mask & Scrub to be used 3 to 4 times every week (only pea-sized amount) to polish and remove tough stains on the surface of teeth. Results can be seen gradually within 2 to 3 weeks.
There are 2 formulations: Elixir 1 and Elixir 2.

Elixir 1: Suitable for NORMAL teeth and gums.
Elixir 2: Suitable for SENSITIVE teeth and gums.


Natural Toothpaste (Gentle Whitening Solution)

Designed to remove light stains only.
Smooth and mild whitening toothpaste for daily use to clean and remove light food stains only. Ideal for daily maintenance of teeth brightness. Takes longer to see results compared to Natural Tooth Polish.
There is only 1 formulation for now.

Best to partner Natural Tooth Polish and Natural Toothpaste for maximum stain removal and maintenance.

We have detailed product info/benefits, full ingredients list, how-to-use, duration of use, delivery, price, etc on each product page. Just scroll down each page and you will be able to see all the important info.

Our products are designed to help remove stains on the SURFACE of teeth (EXTRINSIC staining) - tough stains like coffee, tea, tobacco, wine and food stains that make our teeth look very yellow over time.

If stain/discolouration is from inside the tooth (INTRINSIC discolouration) such as Fluorosis. effects of medication or health issues, then these type of conditions are irreversible - the stains are permanent as it is already in the body system/enamel so no natural product or chemical bleaching treatment can fully remove it.

Since all of our products contain only natural ingredients, in general it does take longer to see results even when used diligently as compared to a product with chemical/bleaching ingredients in it. What our Natural Tooth Polish does is it helps remove these tough stains on the surface of our teeth gradually and make teeth look brighter.

Because most of us are born with natural yellow teeth, our teeth will still look yellowish (and not necessarily bleached-looking white) but much brighter as the unnecessary tough stains on the surface of teeth are gradually removed making our teeth look naturally brighter and feel cleaner.

Our human bodies are very different from each other and our teeth enamel is also different from each other. Some people have stains that can be easily removed and some people have much tougher & stubborn stains from years of accumulation on the surface of teeth.

That is why some of our customers start seeing results just after a few days of brushing their teeth with our Natural Tooth Polish while others take much longer (like months) to see results because their stains are much thicker and harder to remove. You can see the different result timelines here: Customer's Real Results

Natural Tooth Polishis an Intense Whitening Solution:

Our best seller is our Natural Tooth Polish range. The paste is thick, concentrated & strong so that is why using only a pea-sized amount is more than enough for 3 - 4 times/week. It's designed to remove tough/stubborn coffee, tea, wine, tobacco stains.
There are 2 formulations: Elixir 1 and Elixir 2.

Natural Toothpasteis a Gentle Whitening Solution:

Our Natural Toothpaste is very mild and can be used just like regular toothpaste = 2 x daily. It's designed to remove light food stains only and daily maintenance of teeth brightness.

If the stains on the surface of your teeth are not thick and tough, then Natural Toothpaste is good enough as it is a Gentle Whitening Solution. But it takes longer to brighten teeth as it is only able to remove light food stains. It's not as effective in removing the tough/stubborn stains that's accumulated over the years on the surface of our teeth.

* Best to partner a Natural Tooth Polish (30gm) and a Natural Toothpaste (100gm) for maximum stain removal and maintenance.

The term Elixir defines the difference of ingredients in each formulation and the type of teeth and gums condition it's suitable for: Normal OR Sensitive teeth and gums.

ALL of our products contain Charcoal and Virgin Coconut Oil for brightening/whitening but each Natural Tooth Polish Elixir contains different healing ingredients and formulation %.

Natural Tooth Polish Elixir 1: Suitable for NORMAL teeth and gums.
The strongest formulation - Contains Bamboo Charcoal, VCO, Mint, Vitamin C & Clove Oil for added healing benefits to help with mouth ulcerssores and bleeding gum issues.

Natural Tooth Polish Elixir 2: Suitable for SENSITIVE teeth and gums.
Contains Bamboo Charcoal (but less% than Elixir 1), VCO, Mint & Organic ECOCERT Certified Propolis from France for added antibacterial and anti-inflammation benefits.
* We created Elixir 2 for our customers with Sensitive teeth & gums as they were unable to use Elixir 1 because it was too strong for them.

Detailed description of each Elixir is available in each Natural Tooth Polish product page.

Since all of our products are natural teeth whitening solutions, it's up to you to decide which product suits you as it depends on how tough your stains are on the surface of your teeth.

Our best seller is our Natural Tooth Polish range which is an Intense Whitening Solution, so the paste is thick, concentrated & strong so that is why using only a pea-sized amount is more than enough for 3 - 4 times/week. It's designed to remove tough/stubborn coffee/tea/tobacco stains.

You can try a Natural Tooth Polish first, so that you can polish off the stubborn stains accumulated on the surface of your teeth over the years, then perhaps add on the Natural Toothpaste if you want to later on.

If the stains on the surface of your teeth are not thick and tough, then Natural Toothpaste is good enough as it is a Gentle Whitening Solution.

But it takes longer to brighten teeth as it only able to remove light food stains. It's not as effective in removing the tough/stubborn stains that's accumulated over the years on the surface of our teeth.

For really tough stains, our Natural Tooth Polish range works better and is more effective as it's more intense.

NATURAL TOOTH POLISH:

• Use once a day, every 3 to 4 days each week (best to use at night).

• Squeeze a pea-sized amount onto a wet toothbrush..

• Brush teeth, tongue and mouth for 2 minutes..

• Rinse well.

Best to partner Natural Tooth Polish (30gm) and Natural Toothpaste (100gm) for maximum stain removal and maintenance.

After a whole day of staining teeth with items you consume, best to use the Natural Tooth Polish at night to scrub off stains (no need to use toothpaste). Then in the morning, use your regular toothpaste or Chacology Natural Toothpaste to clean teeth.

On days that you are not using the Natural Tooth Polish, use the Chacology Natural Toothpaste morning and night.

Yes it's safe. Our products are formulated by scientists at UPM and tested by dentists.

Over a year of RDA tests were done on various types of teeth to ensure that our formulation could effectively remove the tough stains on the surface of teeth without harming the enamel. Results were evident.

We also had an external 3rd party lab in Penang do an abrasion test against 2 other charcoal-based toothpaste products from US & UK. Our product was the least abrasive.

Our products are manufactured at a GMP certified factory, registered and approved to be sold/distributed to the public by Malaysia Ministry of Health (KKM/MOH).

Notification Registration:
Natural Tooth Polish Elixir 1: NOT190900447K.
Natural Tooth Polish Elixir 2: NOT210400943K.
Natural Toothpaste: NOT210400944K

However, we always advise customers to have a look through our Safety & Allergy Guidelines before deciding to try our product.

The unique combo of the two main ingredients – Bamboo Charcoal and Virgin Coconut Oil - binds with rough parts on our teeth, usually surface stains and plaque, making it easier to remove the tough yellow substances. Once the charcoal has been given enough time to stick to our teeth, it can be removed and takes the plaque, food particles and surface stains with it.

This is how it succeeds in it removing tough stains on teeth effectively. It polishes teeth, removes stain without harming the enamel and cleans mouth leaving it feeling extra fresh and clean.

Your teeth will gradually start to regain it’s original brighter and whiter shade once the tough stains are removed bit by bit

No it won't .... but only if used as directed and intended (directions published on product label and website).

Each of our products contain a safe amount of charcoal which makes the paste non-abrasive and gentle on teeth and gums. Other ingredients are added for its healing benefits.

Our products are formulated with scientists at UPM and tested by dentists.

ALL of our products contain Charcoal and VCO which are the key ingredients for brightening/whitening and detoxing.

Over a year of RDA tests were done on various types of teeth to ensure that our formulation has the right ratio of ingredients (especially charcoal) that could remove the stubborn stains on the surface of our teeth without harming the enamel and results were evident.

We also had an external 3rd party lab in Penang do an abrasion test against 2 other charcoal-based toothpaste products from US & UK. Our product was the least abrasive. We can share with you this lab's test results via email.

However, it's important to note that charcoal is a super detoxifying agent and on its own is a strong harsh compound. Even though we use only a small percentage of it in our formulation and combine with other soothing agents like coconut oil, propolis, etc, it can still be strong for some teeth & gums conditions.

Using more than recommended may result in side-effects we published on our website: Safety & Allergy Guidelines

Since all of our products contain only natural ingredients, in general it does take longer to see results even when used diligently as compared to a product with chemical/bleaching ingredients in it.

What our paste does is it helps remove these tough stains on the surface of our teeth gradually and make teeth look brighter.

However, it's important to note that Charcoal on its own is a strong detox substance. Although we use only a small percentage of it, combined with essential oils in each formulation, it can still be strong for some teeth & gums conditions.

Also, the essential oils we use for each formulation can also be a factor causing irritation for some people with sensitive teeth and gums.

So far, only a few customers (with allergy or extra sensitive conditions) experience some side-effects and we advised them to further reduce the amount and frequency of use and monitor if that works for them.

Directions of use are clearly published on each packaging and on the website as required by law.

So, using more than recommended may result in side-effects as published on our website: Safety & Allergy Guidelines

Best to read through the guidelines before deciding to purchase.

Since all our products contain only natural ingredients, in general it does take longer to see results even when used diligently as compared to a product with chemical/bleaching ingredients in it.

What our products do is it helps remove the stains on the surface of our teeth gradually and make teeth look brighter.

Most of us are born with natural yellow teeth, so our teeth will still look yellowish (and not necessarily bleached-looking white) but much brighter as the unnecessary tough stains on the surface of teeth are gradually removed making our teeth look naturally brighter and feel cleaner.

Our human bodies are very different from each other and our teeth enamel is also different from each other. Some people have stains that can be easily removed and some people have much tougher & stubborn stains from years of accumulation on the surface of teeth.

That is why some of our customers start seeing results just after a few days of brushing their teeth with our Natural Tooth Polish while others take much longer (like months) to see results because their stains are much thicker and harder to remove. You can see the different result timelines here: Customers Real Results

The best way to see results is to take a “before-use” photo (in natural light) and “after-daily-use” photo about at least 1 month later. This is an effective way to see the difference tooth-by-tooth.

We can't guarantee that our product will work IF customer/user DOES NOT use it as per instructions published on our website and packaging label.

So far, since we launched the Natural Tooth Polish range, our users who use it diligently as per instructions do see results.

You can view their before/after results: Real Results (Before/After Photos)

We recommend using for 1 to 2 months and see if you like the results. It’s completely up to you as everybody’s teeth and the thickness/toughness of yellow stain on teeth are so different. 

Important to note:

If you have tough and stubborn stains, our Natural Tooth Polish works better because it's an Intense Whitening Solution so the paste is thick, concentrated & strong so that is why using only a pea-sized amount is more than enough. It's designed to remove tough/stubborn stains like coffee/tea/wine/tobacco stains.

Results can be seen gradually within 2 to 3 weeks.

The best way to see results is to take a “before-use” photo (in natural light) and “after-daily-use” photo about 2 weeks later. This is a much more effective way to see the difference tooth-by-tooth.

Our Natural Toothpaste takes longer to see results and only works to remove light stains.... it's not as effective in removing the hardcore stains that's accumulated over the years on the surface of teeth.

Unfortunately, there is no such thing as a permanent whitening treatment in the market because we stain our teeth daily with the food and beverage we consume on a daily basis. Even whitening treatment offered by dentists only lasts for a few months. Our teeth are stained gradually again from the various items consumed daily so constant maintenance is key.

We have had customers who use our products and see great results then stop using it. A few months later they buy to start using again because their teeth are yellow again from stains accumulated from daily consumption of F&B.

Imagine a white plate that's been stained with coloured food items daily, if not washed after use, the stains will accumulate and become harder/thicker to clean over time.

Same as other health/wellness programs like weight loss, fitness, etc maintenance is key.

Our products are safe to use even with braces as it contains only natural ingredients so won't harm the braces at all.
We have a lot of customers who wear braces to buy our product.
The feedback we received from customers wearing braces is that our tooth polish is able to clean their teeth better as it is a strong paste and can remove the stains and particles from hard to reach areas like in between braces.

We suggest using the Natural Toothpaste daily while braces are still on. After braces are removed, add the Natural Tooth Polish (3 - 4 times/week) to the oral care routine to further clean and polish off any tough unwanted stains on the surface of teeth to make the new straightened teeth look much cleaner, brighter and shinier.

Yes, our products are safe to be used on any type of teeth as it contains only natural ingredients.

We have quite a few customers who have porcelain teeth, etc and have tried it ... so far no complaints and they have repeated their orders!

However, we highly suggest having a look through our Safety & Allergy Guidelines for more details before deciding to try our product.

All of our products are safe to use during pregnancy or breastfeeding as our formulation contains natural ingredients. It's as safe as using the regular toothpaste that you use daily.

However, we always advise customers to have a look through our Safety & Allergy Guidelines Safety & Allergy Guidelines for more details before deciding to try our product.

Our products are safe for all ages even for children to use as it contains only natural ingredients. We have a lot of families with kids using it. 

However, it is best used by kids with permanent teeth (not milk teeth) and start off with using our Natural Toothpaste (Gentle Whitening Solution) as it is a mild daily whitening toothpaste.

Then later on in their teens, introduce them to our Natural Tooth Polish once a week perhaps as it is a strong paste (Intense Whitening Solution).

We highly suggest having a look through our Safety & Allergy Guidelines for more details before deciding to try our product.

Unfortunately, conditions like fluorosis, too much medication intake, etc that results in stain/discolouration within the teeth (meaning embedded inside the enamel) is irreversible - the effects are already in the body system/enamel so no natural product or chemical bleaching treatment can fully remove it.

Our products are formulated with scientists at UPM and tested by dentists - designed to help remove stains on the SURFACE of teeth (EXTRINSIC staining).

However, we have customers with these conditions try our Natural Tooth Polish range and their feedback is that it does help brighten their teeth because what our product does is polish off the stains on the surface of the teeth.

We have had many positive feedback from customers (especially smokers) who have bleeding gums, mouth ulcers and sore issues. 

Their feedback is that our Natural Tooth Polish range has helped reduce these issues. In some cases it has helped heal their ulcers and they don't get them so often.

This is due to the high concentration of healing ingredients for gum care that we added in each formulation:

Clove Oil & Vitamin C in the Natural Tooth Polish Elixir 1 helps with bleeding gums and ulcers/sores.

Organic Propolis in the Natural Tooth Polish Elixir 2 helps minimize dental cavities, reduces plaque and inflammation

However, we highly suggest having a look through our Safety & Allergy Guidelines for more details before deciding to try our product.

If you are experiencing these symptoms, this is a possible side-effect of using too much (more than recommended) of the Natural Tooth Polish as it is a concentrated paste.

Charcoal is a super detoxifying agent and on its own are strong strong harsh compounds. Even though we use only a certain percentage of it in our formulation and combine with other soothing agents like Coconut Oil, Clove Oil, Vitamin C, Propolis and others, it can still be strong for certain individuals.

Reduce the amount further and use it 2 times a week.

All human bodies are different, so different individuals react to the product differently. 

We highly suggest to have a look through our Safety & Allergy Guidelines Safety & Allergy Guidelines for more details before deciding to try our product.

There is no limit on how long you can use. People use it as a short-term treatment to get themselves party ready while others use it to maintain their pearly whiteness teeth and general mouth health on a more long-term basis.

Over a year of RDA tests were done on various types of teeth (family members, friends, scientists, dentists, volunteers) to ensure that our formulation has the right ratio of ingredients (especially charcoal) that could remove the stubborn stains on the surface of our teeth without harming the enamel and results were evident.

We haven't done any specific test on plaque removal/build-up so we can't claim that it does.

However, we have received feedback from some of our regular users and amongst our team as well that there is noticeably much less plaque build-up since using our product.

We as a brand still do not claim that it does as there is no valid scientific proof but what these customers may have experienced is that using our product does help in reducing further plaque or tartar build-up and not necessarily the removal of it.

We still think that a proper scaling treatment by a professional dentist works best in the removal of plaque/tartar.

Once we are able to start on proper testing and get positive results, then we can safely publish it accordingly :)

Best to read through the safety guidelines published on our website before deciding to purchase.: Safety & Allergy Guidelines

Please refer to the full ingredients list published on each of the Product Pages of our website so that you can see if there are ingredients in our formulations that you are allergic to.

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