Cancel/Return/Refund Policy

To cancel your order, you need to do the following:

• email us at hellochacology.com your Order # and official request to cancel your order.
• provide us your Bank Account details for refund payment transfer (if we are able to cancel your order before processing/packing by Fulfillment Warehouse).

IMPORTANT:

We cannot always guarantee 100% that it will be cancelled when you request a cancellation.

We physically cannot cancel orders after 30 minutes of you placing your order.

Best to ensure you review your order correctly before confirming your purchase. 

Our return policy last for 30 days from date of purchase. If you need to return, please send us a request via our Contact Us page.

Please include your order number, your full name, shipping address and reason for return/refund and we will do our best to accommodate you.

If 30 days has passed by since your purchase, we can’t offer you any refund or exchange.

You can only ever get refund when your CHACOLOGY products have not been opened or used in any way and you return it to us via the address, which we will provide you upon request.

We can never refund you if your products have been opened under any circumstances. We are also unable to give refunds on order where incorrect addresses have been given.

Please note that this is NOT a money back guarantee product.

Please note that CHACOLOGY products bought during sale period at discounted/sale price are not refundable/returnable.

At CHACOLOGY we are aware, that all information collected on our website must always be transferred securely, stored safely and will not be given out to third parties.

If you are shopping on the Internet, cookies will be stored on your computer. Cookies are used for generating different kinds of statistics about the use of our website, but you will always remain anonymous when shopping with us. 

Please Contact Us if you have any other Q's, we'll respond as soon as possible.