Orders are processed and packed in batches (first buy, first serve basis) at a Fulfilment Warehouse and picked up by courier service at 5pm, Monday to Friday.
Orders received on Friday (after 12pm), Saturday and Sunday will be processed on Monday.
We try hardest to deliver your items within the delivery period.
An email with the tracking number details will be sent once the order has been processed. (if email is not in Inbox, please check your SPAM folder as that happens sometime to customers who are buying our product for the 1st time).
Your order/package should arrive:
West Malaysia: within 2 to 4 working days via DHL eCommerce.
East Malaysia: within 6 to 8 working days (possibly longer to some areas) via DHL eCommerce, Ninja Van or Pos Laju.
* Working days are Monday to Friday ; Public holidays excluded.
Please note that estimated delivery times are to be used as a guide only and commences from the date of dispatch.
We will not be responsible for any delays caused by destination clearance process.
If there are custom duties and/or any taxes to be paid for the order, the buyer agrees to bear all cost(s) and will pay the cost(s) directly to the respective customs.
In the rare event that your item does not arrive, please contact us via our Contact Us section of this website.