Shipping/Postage

To maintain authenticity, we only sell our proprietary products via our official online store & our official store on Shopee.

We do not engage with any other 3rd party individual re-sellers.

Currently we accept online order to shipping addresses in Malaysia and Singapore only.

All prices on our website do not include shipping/postage charges. Shipping/postage charges will automatically be added during checkout.

Payment methods for Malaysia:  
1. Credit Card or Debit Card
2. FPX (bank transfer from local banks)
3. E-Wallets & QR Code (Boost, GrabPay, Touch N Go, MCash, MAE, etc)

Payment methods for Singapore:  
1. Credit Card
2. NetsQR Code

Note:All prices on our website do not include shipping. Shipping costs will be automatically added at checkout.

Shipping/Postage Rate within Malaysia:
Flat Shipping rate for total order below RM100 = RM7
FREE Shipping for total order RM100 and above (addresses within Malaysia only).
Premium Shipping rate applies for total order RM500 or 800gm and above.


Shipping/Postage Rate to Singapore:
Flat Rate for first 1kg = RM32
For additional 500gm (max 1.5kg) = RM13

Our online store ordering SOP is an automated process:

When an order is submitted & payment is successful, an automated email confirmation is sent from our e-commerce system.

An external Fulfillment Warehouse that manages our stock will process, pack and schedule for pick up by DHL, Ninja Van or Teleport.

Another email notification with tracking details is sent on pick-up day.

Pick-up schedule & duration of delivery differs depending on the shipping address and day/time order is placed.

Orders are processed and packed in batches (first buy, first serve basis) at a Fulfilment Warehouse and picked up by courier service at 5pm on weekdays.

Orders received on Friday (after 12pm), Saturday and Sunday will be processed the following Monday.

* Working days are Monday to Friday ; Public holidays excluded.

Duration of Shipping/Postage within Malaysia:

Semenanjung Malaysia: within 2 to 4 working days via DHL eCommerce.
Sabah & Sarawak: within 6 to 8 working days (possibly longer to some areas) via DHL eCommerce, Ninja Van or Pos Laju.


Duration of Shipping/Postage to Singapore: 

Within 5 to 7 working days via Teleport or Ninja Van.

* Working days are Monday to Friday ; Public holidays excluded.

Please note that estimated shipping/postage times are to be used as a guide only and commences from the date of dispatch.
We will not be responsible for any delays caused by the destination clearance process.
If there are custom duties and/or any taxes to be paid for the order, the buyer agrees to bear all cost(s) and will pay the cost(s) directly to the respective customs.

In the rare event that your item does not arrive, please contact us via our Contact Us section of this website.

All courier services will try to deliver your parcel up to 2 times only.

If nobody is around to receive the item at the 1st attempt of delivery, courier service will call customer to arrange re-delivery.

If calls from courier service are not answered and 2nd re-delivery fails, your parcel will be returned to our Fulfilment Warehouse at Shah Alam, Malaysia.

New shipping/postage fees will be charged for the 3rd re-delivery with new parcel tracking number.

If you put the wrong delivery address, you need to email us within 30 minutes of the purchase following the instructions on your order confirmation.

We cannot guarantee the changes will go through.

Best to ensure you review all the contact details of your order correctly before confirming your purchase. 

We offer FREE Shipping/Postage within Malaysia only.

How to get it?

For first-time customers who buy total less than RM100.

* Subscribe to the Pop-Up on website OR at subscription box at the bottom of main page/footer.

* An exclusive Free Shipping Code is emailed automatically.

* Check email in the Spam OR Promotions folder if not in the Inbox.

* Free Shipping Code needs to be applied at checkout.

* Please note that your Free Shipping code is valid for 3 days from the date you received the code via email.

For EVERYONE who buys total RM100 and above (up to max total RM500 OR total 800gm in weight of products).

* Total amount is calculated at checkout, after other sale discount code (if any) is applied.

* If total amount calculated after discount is less than RM100, a flat fee of RM7 for shipping/postage within Malaysia applies.

* If total amount calculated after discount is more than RM100, shipping/postage fee of RM7 is automatically deducted at checkout (FREE SHIPPING).

* if total amount is more than RM500 OR total weight of product per order is more than 800gm, a premium shipping/postage fee applies.