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Shipping/Postage rate within Malaysia:
Shipping/Postage rate to Singapore:
Our online store ordering SOP is an automated process:
Orders are processed and packed in batches (first buy, first serve basis) at a Fulfilment Warehouse and picked up by courier service at 5pm on weekdays.
Orders received on Friday (after 12pm), Saturday and Sunday will be processed the following Monday.
* Working days are Monday to Friday ; Public holidays excluded.
Duration of Shipping/Postage within Malaysia:
Duration of Shipping/Postage to Singapore:
* Working days are Monday to Friday ; Public holidays excluded.
Please note that estimated shipping/postage times are to be used as a guide only and commences from the date of dispatch.
We will not be responsible for any delays caused by the destination clearance process.
If there are custom duties and/or any taxes to be paid for the order, the buyer agrees to bear all cost(s) and will pay the cost(s) directly to the respective customs.
In the rare event that your item does not arrive, please contact us via our Contact Us section of this website.
If you put the wrong delivery address, you need to email us within 30 minutes of the purchase following the instructions on your order confirmation.
We cannot guarantee the changes will go through.
Best to ensure you review all the contact details of your order correctly before confirming your purchase.
When an order and payment is successful, our e-commerce system automatically sends out these email notifications:
Unfortunately, it is NOT possible to CANCEL your order.
Best to ensure you review your order correctly before confirming your purchase
Due to hygiene reasons and the nature of our products, all items once purchased and delivered are NON-REFUNDABLEand NON-EXCHANGEABLE.
Only faulty items can be considered for exchange.
Best to ensure you review your order correctly before confirming your purchase.
Yes, only for FAULTY items upon delivery:
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